Location: Hampshire Dentists, Southampton

Reports to: Practice Owners

Responsible for: Dental Nursing Team

Works closely with: Compliance & Patient Experience Lead, Operations & Finance Lead,

Principal Dentist and Clinical Team

Role Purpose

The Lead Dental Nurse is responsible for leading and developing the dental nursing team and maintaining exceptional standards of clinical care, clinical compliance, organisation and patient experience across Hampshire Dentists.

This is a hands-on leadership role. The Lead Dental Nurse will lead by example, bringing a positive, proactive and solutions-focused attitude to the team. They will remain clinically active and be willing to support across all areas of dental nursing when required, including routine chairside nursing.

A key responsibility is taking day-to-day ownership of nursing and clinical compliance, ensuring clinical policies, procedures, checks, audits and records are understood, implemented and consistently maintained.

We are looking for someone with a genuine growth mindset who is committed to continually developing themselves, their team and the way we work. They will be confident in raising concerns, open to feedback and willing to learn from challenges, with a positive, solutions-focused approach to making things better.

The successful candidate will also bring strong clinical experience in dental implants, orthodontics, radiography, intra-oral scanning and digital dentistry.

1. Clinical Leadership, Compliance & Policies

Take day-to-day ownership of nursing and clinical compliance across the practice.

• Maintain excellent knowledge of current dental regulations, guidance and best practice relevant to dental nursing.
• Ensure clinical and nursing policies, protocols and procedures are understood, implemented and consistently followed.
• Support the review and development of clinical and nursing policies and ensure changes are communicated and embedded within the nursing team.
• Maintain high standards of infection prevention and control, including relevant HTM 01-05 requirements.
• Ensure required clinical checks, logbooks, cleaning and water records, equipment checks and validation records are completed accurately and on time.
• Undertake regular surgery spot checks and coordinate required clinical audits.
• Maintain appropriate oversight of medicines, COSHH, clinical waste, equipment maintenance and other delegated areas of clinical compliance.
• Ensure actions arising from audits, checks or identified concerns are completed and followed through.
• Maintain appropriate records and evidence to demonstrate compliance.
• Support the practice in maintaining readiness for relevant inspections and regulatory requirements.
• Raise significant clinical, regulatory or patient-safety concerns promptly with the Practice Owners and/or Principal Dentist.
• The Lead Dental Nurse is expected to identify concerns, understand why they have occurred and take appropriate action to implement/modify systems to greataddress them.
• They should encourage an open culture of learning and continuous improvement and, where appropriate, contribute practical recommendations for making things better.

2. Leadership & Management

• Lead, motivate and develop the dental nursing team, setting clear expectations for standards, performance and behaviour.
• Create a positive, supportive and accountable team culture.
• Lead from within the team and willingly undertake the full range of appropriate dental nursing duties when required.
• Plan and oversee nursing rotas and allocate nurses appropriately according to clinical requirements, skills and competency.
• Hold regular 1:1s and performance reviews, agreeing clear objectives and development plans.
• Lead nursing meetings and ensure agreed actions are followed through.
• Obtain appropriate clinician feedback and provide nurses with timely, constructive feedback.
• Recognise excellent performance and address concerns promptly, fairly and constructively.
• Support recruitment, induction, training, development and retention of dental nurses.
• Escalate significant or formal people-management matters to the Practice Owners. Formal disciplinary, grievance and capability processes will be managed with the Practice Owners and in accordance with Hampshire Dentists’ policies.

3. Clinical Nursing & Digital Dentistry

• Maintain exemplary clinical standards and provide high-quality chairside support across general and complex dentistry.
• Be experienced and confident in dental implant nursing.
• Be experienced and confident in orthodontic nursing, including fixed orthodontics and clear aligners.
• Be confident working within digital dental workflows.
• Be competent and experienced in taking high-quality intra-oral digital scans.
• Hold a recognised Dental Radiography qualification and be competent in taking dental radiographs within professional scope and competence.
• Understand the role of CBCT and other digital imaging within the clinical workflow.
• Ensure surgeries are appropriately prepared, organised and equipped for treatment.
• Maintain excellent infection prevention, decontamination, documentation and patient-safety standards.
• Support efficient use of surgery time and minimise avoidable clinical disruption.

4. Training & Development

• Maintain oversight of nursing qualifications, training, competencies and development requirements.
• Maintain an accurate and up-to-date nursing training matrix.
• Identify individual and team skills gaps and ensure appropriate training or support is arranged.
• Provide a structured induction for new nurses.
• Support nurses undertaking additional qualifications and professional development.
• Develop nursing capability across implants, orthodontics, radiography and digital dentistry.
• Ensure nurses only undertake duties for which they are appropriately trained and competent.
• Support trainee dental nurses and fulfil any additional responsibilities where formally appointed as a named supervising GDC registrant.
• Maintain your own knowledge, skills and CPD.

Clinical Operations & Patient Care

• Oversee clinical stock, ordering, expiry dates and appropriate stock levels while minimising unnecessary waste.
• Ensure clinical equipment is appropriately maintained and serviced and faults are addressed promptly.
• Ensure clinical areas remain organised, safe, appropriately stocked and ready for use.
• Lead the nursing team in delivering warm, compassionate and consistently exceptional patient care.
• Demonstrate particular sensitivity when supporting nervous, anxious or vulnerable patients.
• Maintain patient confidentiality and professional standards.
• Work collaboratively with the Practice Owners, Operations & Finance Lead, Compliance

Patient Experience Lead, Principal Dentist and wider team.

• Continually identify opportunities to improve clinical systems, efficiency, patient care and the way the nursing team works.

Essential Qualifications & Experience

• GDC Registered Dental Nurse with significant post-qualification experience.
• Clear evidence of successfully leading, supervising or managing other people.
• Previous Lead Dental Nurse or Senior Dental Nurse
• Strong knowledge of infection prevention and control, HTM 01-05 and dental clinical compliance.
• Experience of clinical audits, compliance monitoring and implementing resulting actions.
• Experience nursing for dental implant treatment.
• Experience nursing for orthodontic treatment.
• Experience working with digital dentistry and intra-oral scanning.
• Strong organisation, attention to detail and communication skills.
• Confidence addressing situations where standards are not being met.
• A positive, proactive and flexible attitude, with a willingness to support wherever needed and undertake the full range of appropriate dental nursing duties.
• A growth mindset, with a commitment to learning, seeking feedback and continually improving themselves, their team and the way we work.
• Confidence to raise concerns constructively and contribute practical ideas and solutions.
• Commitment to exceptional patient care and ongoing professional development.

Desirable

• Recognised Dental Radiography qualification.
• Experience supporting complex or full-arch implant treatment.
• Broad orthodontic experience across fixed appliances and clear aligners.
• Experience training or mentoring dental nurses.
• Experience contributing to regulatory inspection readiness and wider clinical governance.

Key Measures of Success

Performance will be reviewed against agreed objectives and key measures, including:

• Clinical compliance: Required checks, logbooks, audits and records are accurate, complete and on time, with identified actions followed through.
• Clinical standards: Surgery checks and audits demonstrate consistently high standards, with concerns identified and addressed promptly.
• Team leadership: 1:1s, performance reviews and nursing meetings take place as scheduled, with clear actions and follow-up
• Training & competency: Training and competency records remain current and identified skills gaps are actively addressed.
• Clinical readiness: Surgeries are appropriately staffed, equipped, stocked and prepared, with avoidable disruption minimised.
• Stock & equipment: Appropriate stock levels and servicing requirements are maintained, with waste, expired stock and unresolved equipment issues minimised.
• Continuous improvement: Opportunities for improvement are identified, appropriate solutions are proposed and agreed actions are followed through.
• Patient & clinician experience: The nursing team provides consistently professional, reliable and compassionate support.

Professional Responsibilities

The Lead Dental Nurse must maintain GDC registration and appropriate CPD, work within their professional scope and competence, comply with GDC Standards for the Dental Team and Hampshire Dentists’ policies and procedures, maintain patient confidentiality and raise concerns appropriately where patient or team safety may be compromised.

The Lead Dental Nurse is responsible for the day-to-day delivery, monitoring and escalation of nursing and clinical standards within their delegated areas of responsibility. This does not replace the individual professional responsibilities of other registered dental professionals or the statutory and regulatory responsibilities of the Practice Owners, Principal Dentist or other designated individuals.

About the Role:

Full time

Monday to Wednesday: 7:45am to 5:15pm

Thursday 7:45am to 7:15 pm

Friday: 7:45am to 4:15 pm

Why Join Hampshire Dentists?

Joining Hampshire Dentists means becoming part of a practice that genuinely cares.

We offer:

• A beautiful, modern five-surgery private practice.
• Opportunities to work alongside clinicians providing implant, orthodontic and cosmetic dentistry.
• Advanced digital technology and equipment.
• Ongoing CPD and career development.
• Support to develop additional nursing qualifications.
• A supportive, friendly and highly experienced team.
• Staff social events and team-building activities.
• Inhouse Staff Plan for Dental Health Checks and Dental Hygiene
• Dental Uniform provided.
• Staff discounts.
• A positive workplace built on kindness, respect and continuous improvement.

Equality, Diversity & Inclusion

Hampshire Dentists is committed to equality of opportunity and creating an inclusive working environment. We welcome applications from suitably qualified candidates from all backgrounds and do not discriminate unlawfully on the grounds of any protected characteristic.

Recruitment and employment decisions are based on the requirements of the role, skills, qualifications and experience, with reasonable adjustments considered where required.

Privacy Notice for Job Applicants

Information provided during the recruitment process will be handled in accordance with

Hampshire Dentists’ Privacy Notice for Job Applicants, available on our website:

Privacy Notice for Job Applicants

Accessibility

Please note that this role involves welcoming patients throughout our Grade II listed building. It requires regular movement around the practice, including using stairs and assisting patients between different areas of the building. We are happy to discuss reasonable adjustments with applicants where possible.

Please refer to our Privacy Notice for Job Applicants on: https://hampshiredentists.com/privacy-notice-for-job-applicants/

Please note: This job description outlines the principal duties and responsibilities of the role. It is not intended to be an exhaustive list, and duties may reasonably change to meet the needs of the practice and the ongoing development of Hampshire Dentists.

Please note that due to the volume of applications, we are unable to respond to everyone directly. If you have not heard from us by Monday 24th August 2026, please be advised we will not be progressing with your application at this time.

About Hampshire Dentists:

Hampshire Dentists is an award-winning, technology-led private dental practice dedicated to delivering exceptional patient care in a warm, caring and non-judgmental environment.

We combine advanced clinical dentistry with outstanding customer service and are committed to helping both our patients and our team thrive.

We don’t simply repair teeth—we help people regain confidence, overcome dental anxiety and enjoy visiting the dentist again.

About the Role

We’re looking for a Dental Nurse to join our friendly, ambitious and patient-focused team.

This role is ideally suited to a GDC Registered Dental Nurse with previous experience supporting dental implant procedures and/or orthodontic treatment within a private dental practice.

Working closely with our dentists, hygienists and dental therapists, you will play a vital role in delivering exceptional patient care, supporting advanced clinical procedures and ensuring every patient enjoys a calm, professional and caring experience.

We are looking for someone who takes genuine pride in their work, enjoys learning, notices the little details and wants to build a long-term career within an outstanding private practice.

Key Responsibilities:

Exceptional Patient Care

• Welcome patients warmly and professionally into the surgery.
• Help patients feel relaxed, informed and comfortable throughout their appointment.
• Build trusting relationships through excellent communication and empathy.
• Reassure nervous patients using our pain-free, non-judgemental approach.
• Ensure every patient receives an exceptional experience throughout their visit.

Chairside Clinical Support

• Deliver efficient four-handed dentistry across a wide range of treatments.
• Provide chairside support for dentists, hygienists and dental therapists.
• Assist during implant, cosmetic, restorative and orthodontic procedures.
• Prepare surgeries, instruments and materials before each appointment.
• Anticipate clinicians’ requirements to ensure appointments run efficiently.
• Support digital workflows including intraoral scanning, CBCT, clinical photography and digital treatment planning.
• Assist with radiography (where appropriately qualified) in accordance with IR(ME)R regulations.
• Maintain accurate clinical records and charting using SOE/EXACT.

Clinical Standards & Compliance

• Maintain the highest standards of cross infection control in accordance with HTM 01-05.
• Ensure surgeries remain clean, organised and fully prepared throughout the day.
• Sterilise instruments safely and efficiently.
• Maintain aspiration systems, autoclaves and clinical equipment in accordance with manufacturer guidance.
• Report equipment faults promptly.
• Safely dispose of clinical waste and sharps in accordance with current legislation.
• Complete all required daily, weekly and monthly compliance checks.
• Support CQC compliance and clinical governance.
• Adhere to all practice policies relating to confidentiality, GDPR, safeguarding, health and safety and emergency procedures.

Laboratory & Digital Workflow

• Prepare, disinfect and dispatch laboratory work accurately.
• Monitor outstanding laboratory cases and ensure all work is available ahead of appointments.
• Organise incoming laboratory work efficiently.
• Liaise effectively with laboratory partners to minimise delays.

Patient Support

• Support clinicians with medical history updates, consent documentation and treatment plans.
• Encourage patients to adopt a preventative approach to oral health.
• Reinforce oral hygiene advice and appropriate product recommendations.
• Recognise opportunities to refer suitable patients to our Treatment Coordinators for further discussions regarding implants, orthodontics or cosmetic dentistry.

Teamwork & Professional Development

• Work collaboratively with dentists, hygienists, therapists, Treatment Coordinators, Patient Care Coordinators and the wider practice team.
• Liaise closely with Reception regarding appointment flow and any delays.
• Participate positively in practice meetings, training and team events.
• Share ideas that improve patient care, efficiency and the overall patient experience.
• Maintain and develop your professional knowledge through Continuing Professional Development (CPD).
• Embrace new technologies and opportunities to develop additional clinical skills, including implant nursing, orthodontics, radiography, intraoral scanning and clinical photography.
• Ability to work and assist on Front of House if and whenever required.

Measures of Success

To thrive in this role, you will:

1. Exceptional Patient Care

Patients consistently receive compassionate, personalised care and feel safe, valued and supported.

2. Exceptional Communication

Communicates clearly, professionally and proactively with patients, clinicians and colleagues to ensure a seamless patient journey and an efficient clinical environment.

3. Clinical Excellence

Delivers safe, organised and efficient clinical support while maintaining the highest standards of compliance, teamwork and continuous improvement.

Person Specification

Essential

• GDC Registered Dental Nurse.
• Recognised Dental Nursing qualification.
• Previous experience supporting dental implant procedures and/or orthodontic treatment.
• Confident delivering four-handed dentistry.
• Experience working within a private dental practice.
• Excellent communication and interpersonal skills.
• Outstanding patient care and customer service skills.
• Excellent organisational and time management skills.
• High attention to detail.
• Positive, professional and reliable approach.
• Comfortable using digital technology and practice management software.
• Commitment to Continuing Professional Development.
• A genuine passion for delivering exceptional patient care.

Desirable

• Dental Radiography qualification.
• Implant Nursing qualification.
• Orthodontic Nursing qualification.
• Experience with SOE/EXACT.
• Intraoral scanning experience.
• Clinical photography.
• CBCT workflow experience.
• Sedation nursing experience.

Why Join Hampshire Dentists?

Joining Hampshire Dentists means becoming part of a practice that genuinely cares.

We offer:

• A beautiful, modern five-surgery private practice.
• Opportunities to work alongside clinicians providing implant, orthodontic and cosmetic dentistry.
• Advanced digital technology and equipment.
• Ongoing CPD and career development.
• Support to develop additional nursing qualifications.
• A supportive, friendly and highly experienced team.
• Staff social events and team-building activities.
• Inhouse Staff Plan for Dental Health Checks and Dental Hygiene
• Dental Uniform provided.
• Staff discounts.
• A positive workplace built on kindness, respect and continuous improvement.

About the Role:

Full time

Monday to Wednesday: 7:45am to 5:15pm

Thursday 7:45am to 7:15 pm

Friday: 4:45am to 4:15 pm

Reports to Lead Nurse: Rachel Prior

Additional Management support:

• Compliance & Patient Experience Lead: Shannah Foote
• Practice owner and Principal Dentist: Robin Hanna
• Practice owner: Jill Hanna

Please note: This job description outlines the principal duties and responsibilities of the role. It is not intended to be an exhaustive list, and duties may reasonably change to meet the needs of the practice and the ongoing development of Hampshire Dentists.

Please note that due to the volume of applications, we are unable to respond to everyone directly. If you have not heard from us by Monday 10th August 2026, please be advised we will not be progressing with your application at this time.

Patient Care Host
Front of House – Patient Experience

About Hampshire Dentists:

Hampshire Dentists is an award-winning, technology-led private dental practice dedicated to delivering exceptional patient care in a warm, caring and non-judgmental environment. We combine advanced clinical dentistry with outstanding customer service and are committed to helping both our patients and our team thrive.

About the Role

The Patient Care Host is one of the most important roles within Hampshire Dentists. As the first and last person many patients meet, you are responsible for creating the feeling people have about our practice. We believe outstanding dentistry begins long before a patient sits in the dental chair, therefore this is far more than a reception role; it is a people role. We are looking for someone who genuinely loves people, naturally builds relationships, enjoys making others feel welcome and takes pride in creating memorable experiences. Working closely with the Patient Care Coordinator (PCC), Treatment Coordinator (TCO) and Patient Experience Lead, you will own the non-clinical patient experience before, during and after every appointment.

Our Philosophy

You will act as a host rather than a receptionist. Every patient should leave feeling recognised, remembered, reassured and genuinely cared for. We want our practice to feel more like a welcoming boutique hotel than a traditional dental reception.

1. Welcoming & Hosting

· Personally welcome every patient and visitor at the front door.

· Greet patients warmly by name wherever possible, assist with coats, refreshments and any support they require.

· Read the room, recognise nervousness, excitement or uncertainty and adapt your approach accordingly.

· Maintain a calm, organised and welcoming reception and ground floor environment.

2. Environment & Presentation

• Maintain a clean, organised and welcoming reception and Ground floor space
• Manage atmosphere, music and overall feel
• Offer refreshments where appropriate
• Ensure the practice environment reflects a premium standard
• Ensure door systems (e.g. Ring Doorbell) are operational

3. Building and managing Relationships

· Take time to know patients as people, remember names, preferences and important life events where appropriate.

· Identify opportunities to create small ‘moments of delight’ that make patients feel valued, seen, heard and understood.

· Where appropriate, celebrate significant milestones, weddings, big lift events, achievements or long-standing relationships with the practice where appropriate.

· Proactively and professionally manage any patient issues or complaints, escalating and using formal channels as and when appropriate.

4. Patient Journey

· Complete pre-appointment courtesy calls, review PEEPs and TEEPs, support nervous patients, carry out selected post-treatment wellbeing calls, ensure patients understand their next steps and always book routine future appointments before they leave. Ensure no patient leaves without clarity on next steps.

· Take payments accurately and provide receipts

5. Practice Plan

· Introduce Practice Plan naturally at checkout, explain the value of membership, encourage suitable patients to explore the plan and hand over to the PCC for follow-up, enrolment and ongoing management.

6. Community & Brand Ambassador

· Be a positive ambassador for Hampshire Dentists in everything you do.

· Confidently invite patients to have photographs or short videos taken where appropriate and with consent.

· Take engaging/content worthy photographs and short videos using a smartphone.

· Have a good eye for composition, lighting and storytelling.

· Identify authentic stories, patient journeys and team moments that showcase the personality of the practice.

· Support the marketing team by gathering content for social media, newsletters, blogs and the website.

7. Feedback & Reviews

· Encourage Google reviews, testimonials and referrals naturally, celebrate positive feedback with the team and escalate concerns promptly.

8. Administration & Coordination

· Maintain accurate patient records, coordinate incoming laboratory work, send and monitor consent documentation, manage visitor sign in and sign out, provide basic health and safety information and support end-of-day payment processes.

9. Operational Flexibility

· During busy periods or holiday cover, assist with incoming telephone calls, emails and online enquiries through Boxly or the website to maintain continuity of patient care.

10. Fire & Safety

· Act as a Fire Warden, participate in drills, support safe evacuation procedures and promote a safe environment for patients, visitors and colleagues.

· Support safe evacuation procedures

· Assist at the fire panel and front-of-house evacuation

11. Teamwork

· Work collaboratively with the PCC, TCO, Patient Experience Lead and clinical team, contribute ideas for improving the patient experience and attend training as required.

Who We’re Looking For

· A genuine people person with exceptional warmth and emotional intelligence.

· Naturally sociable, confident and able to build rapport quickly.

· Excellent at reading a room and adapting communication style.

· Passionate about hospitality and customer experience.

· Professional, organised and calm under pressure.

· Comfortable using social media and confident taking photographs and short videos.

· Desirable: experience in hospitality, luxury retail, private healthcare, premium leisure or dentistry.

Measures of Success

· Patients consistently feel welcomed, recognised and cared for.

· Excellent patient feedback, Google reviews and testimonials.

· Strong contribution to authentic marketing content.

· High standards of presentation and professionalism.

· Smooth patient flow and collaborative working.

Essential

• A genuine people person, with exceptional emotional intelligence and a natural ability to build relationships with people from all walks of life.
• Previous experience delivering outstanding customer service within a premium, hospitality-led or customer-focused environment, where exceeding expectations and creating memorable experiences was a core part of the role.
• Excellent computer literacy, with confidence using multiple software systems, learning new technology quickly and maintaining accurate digital records.
• Outstanding communication skills, with a warm, confident and professional manner both in person and over the telephone, together with the ability to read a room and adapt your communication style to suit each individual.
• Highly organised, proactive and adaptable, with excellent attention to detail and the ability to remain calm under pressure whilst maintaining an exceptional patient experience.

Desirable

• Experience working within private healthcare, luxury hospitality, boutique hotels, premium retail, private members’ clubs, first-class travel or another high-end customer experience environment.
• Experience creating engaging content for Instagram, Facebook or other social media platforms, with confidence taking high-quality photographs and short videos using a smartphone.
• A natural eye for photography, visual presentation and storytelling, with an appreciation of how authentic content can help build trust and showcase the personality of a business.
• Experience using Software of Excellence (SOE) or similar practice management software.
• Experience encouraging patient or customer reviews, testimonials and referrals in a natural and professional way.

About the Role:

Full time

Monday to Wednesday: 7:45am to 5:00pm

Thursday 7:45am to 7:00 pm

Friday: 7:45am to 4:00 pm

Reports to: Compliance & Patient Experience Lead: Shannah Foote

Additional Management support:

• Finance & Operations Lead: Jayne Warwick
• Practice owner and Principal Dentist: Robin Hanna
• Practice owner: Jill Hanna

Equality & Diversity Commitment

Hampshire Dentists is committed to creating an inclusive workplace where everyone feels welcome and valued. We welcome applications from people of all backgrounds and will consider reasonable adjustments throughout the recruitment process and employment. If you require any adjustments during the application or interview process, please let us know and we will do our best to accommodate your needs.

Accessibility

Please note that this role involves welcoming patients throughout our Grade II listed building. It requires regular movement around the practice, including using stairs and assisting patients between different areas of the building. We are happy to discuss reasonable adjustments with applicants where possible.

Privacy Notice for Job Applications

Please refer to our Privacy Notice for Job Applicants on: https://hampshiredentists.com/privacy-notice-for-job-applicants/

Closing Statement

This role is not exhaustive and duties may evolve in line with business needs.

Responding to Applications

Please note that due to the volume of applications, we are unable to respond to each application. Please assume that you have not heard from us by Monday 10th August 2026, that we will not be progressing your application any further.

Keen to apply? Please visit Indeed to proceed with your application.